Shipping Policy

At Bougie Cavelle, we believe structure creates softness. Our shipping process is designed to ensure your curated essentials arrive safely and securely.

Please review the details below before placing your order.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

During high-volume periods, processing times may extend slightly. We appreciate your patience as we prepare your items with care.

Shipping Timeframes

Estimated delivery times:

• United States: 7–15 business days
• International: 10–20 business days

Please note that shipping times are estimates and may vary depending on location, carrier delays, customs processing, or peak seasons.

Bougie Cavelle is not responsible for carrier-related delays once a package has been dispatched.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update within the carrier’s system.

If you do not receive tracking details, please contact us at:

support@bougiecavelle.com

Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, the customer is responsible for reshipment fees.

Bougie Cavelle is not liable for lost packages due to incorrect address entry.

Lost or Delayed Packages

If your package is marked as delivered but you have not received it, please:

Check with neighbors or household members.
Contact your local carrier.

If you still require assistance, contact us at:

support@bougiecavelle.com

We will do our best to support you.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs fees, duties, or import taxes determined by your country. These charges are the responsibility of the customer.